We pride ourselves on the quality of email support we provide to our registered customers and we happily offer free unconditional email support to registered Port Explorer customers, so if this help manual fails to answer your question or if you just have a comment regarding Port Explorer, please send an email to portexplorer@diamondcs.com.au and importantly please remember to state your license username and serial in the email so that we can help you as fast as possible. Please ensure that your question has not already been answered in this help manual before emailing us - it could save both you and our support staff a lot of time!

UNREGISTERED Port Explorer Users

If you have a comment or question regarding Port Explorer feel free to send it to portexplorer@diamondcs.com.au, we'll do our best to respond (usually within 12 - 48 hours), but please understand if it takes longer..

Port Explorer Forum

You can discuss Port Explorer with other users at the Port Explorer Forum

General Comments, Suggestions, and Bug Reports 

General Port Explorer comments, suggestions, and bug reports can be directed to portexplorer@diamondcs.com.au
Registered users should receive a prompt reply Monday-Friday. Unregistered users usually receive a reply within 48 hours, depending on the workload of our support staff at the time of your enquiry.

Legal Questions

Legal questions can be directed to legal@diamondcs.com.au

Sales Questions

Sales and registration-related questions can be directed to sales@diamondcs.com.au